Blue Wrench Auto
7157 Honeyman St Unit 17
Delta, B.C. V4G 1E2
Phone: 236 706 9919
Email: info@bluewrenchauto.com
Website: www.bluewrenchauto.com

Effective Date: September 2, 2026

Blue Wrench Auto respects your privacy and is committed to handling personal information responsibly and in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA).

This Privacy Policy explains how Blue Wrench Auto collects, uses, discloses, stores, and protects personal information when you use our website, contact our business, request an appointment, receive automotive services, or otherwise communicate with us.

Information We Collect

Blue Wrench Auto may collect personal information when you contact us by phone, email, website form, text message, online request, or in person.

The information we collect may include:

• Your name
• Phone number
• Email address
• Vehicle make, model, year, mileage, and related vehicle information
• Appointment details
• Service requests
• Diagnostic information
• Repair and maintenance history
• Estimates and customer-approved work
• Billing and payment-related information
• Messages, questions, or other information you choose to provide

We may also collect limited technical information when you use our website, including browser type, device type, pages viewed, referring website, approximate location, and website interaction data.

How We Use Your Information

Blue Wrench Auto may use personal information to:

• Respond to inquiries
• Schedule and manage appointments
• Prepare estimates
• Diagnose vehicle concerns
• Provide automotive repairs and maintenance
• Communicate about your vehicle or service
• Maintain service and repair records
• Process payments and invoices
• Provide warranty or service follow-up
• Respond to customer concerns
• Improve our website and customer experience
• Measure advertising and marketing performance
• Maintain business, accounting, insurance, and administrative records
• Meet legal or regulatory requirements

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

Vehicle and Service Information

When providing automotive services, Blue Wrench Auto may maintain records relating to your vehicle and the work performed.

These records may include:

• Vehicle make, model, and year
• Vehicle identification information where required
• Mileage
• Diagnostic results
• Inspection findings
• Repair recommendations
• Parts used
• Services performed
• Customer approvals
• Maintenance history
• Warranty-related information

We use this information to provide accurate service, maintain repair history, assist with future maintenance, address warranty questions, and support customer service.

Consent

Blue Wrench Auto obtains consent for the collection, use, or disclosure of personal information where consent is required by law.

Consent may be provided directly, such as when you submit a website form or provide information to us, or it may be implied where the purpose for collecting the information is obvious and reasonable in the circumstances.

For example, when you provide your phone number while requesting an appointment, we may use that number to contact you about your request.

You may withdraw your consent where legally permitted by contacting Blue Wrench Auto. Withdrawal of consent may affect our ability to provide certain services or maintain information required for legitimate business, warranty, accounting, insurance, or legal purposes.

Website Forms and Communications

When you submit information through a Blue Wrench Auto website form, we may use that information to:

• Respond to your inquiry
• Contact you about an appointment
• Provide an estimate
• Answer questions
• Discuss a vehicle concern
• Follow up regarding completed or requested service

Depending on the information you provide, we may contact you by phone, email, or text message for purposes related to your inquiry or service.

Blue Wrench Auto does not sell or rent personal information.

Cookies and Website Analytics

The Blue Wrench Auto website may use cookies, analytics technologies, advertising pixels, or similar technologies.

These technologies may collect information such as:

• Pages viewed
• Time spent on the website
• Device type
• Browser type
• Referral source
• Website interactions
• Advertising or campaign interactions

We may use this information to improve website performance, understand visitor behaviour, diagnose technical problems, and measure marketing effectiveness.

You can control or disable cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

Advertising and Marketing

Blue Wrench Auto may use online advertising and marketing platforms, including search engines and social media platforms.

These services may use cookies, pixels, or similar technologies to measure advertising performance, understand website activity, or deliver relevant advertising.

Third-party platforms may process information according to their own privacy policies and terms. Blue Wrench Auto does not control how those third-party services handle information once it is collected through their systems.

We do not sell personal information to advertisers.

Disclosure of Personal Information

Blue Wrench Auto may disclose limited personal information where reasonably necessary to operate the business or provide requested services.

This may include disclosure to:

• Website and hosting providers
• Email and communication providers
• Appointment or business-management systems
• Payment processors
• Accounting providers
• Insurance providers
• Parts suppliers
• Technology providers
• Professional advisors
• Government or regulatory authorities where required by law

We expect service providers handling personal information on our behalf to use it only for legitimate business purposes and to protect it appropriately.

Payment Information

Payment information may be collected for billing, invoicing, accounting, or payment processing.

Payments may be handled by third-party payment processors or financial institutions.

Blue Wrench Auto does not intentionally store complete credit card information unless it is processed or retained through an authorized and secure payment system.

Third-Party Links and Services

Our website may contain links to external websites or services, including:

• Google Maps
• Social media platforms
• Review websites
• Booking or contact tools
• Third-party service providers

Blue Wrench Auto is not responsible for the privacy practices, security, content, or policies of third-party websites or platforms.

We recommend reviewing the privacy policies of any third-party service you choose to use.

Safeguarding Personal Information

Blue Wrench Auto uses reasonable administrative, technical, and physical safeguards to help protect personal information against risks such as:

• Unauthorized access
• Loss
• Theft
• Misuse
• Unauthorized disclosure
• Alteration

Security measures may include password protection, access controls, secure systems, trusted service providers, and limiting access to information to individuals who reasonably require it.

No website, email system, network, or electronic storage method can be guaranteed to be completely secure.

Storage and Retention

Blue Wrench Auto retains personal information only for as long as reasonably necessary for purposes such as:

• Providing automotive services
• Maintaining vehicle service history
• Warranty support
• Customer service
• Accounting and tax requirements
• Insurance
• Legal obligations
• Business administration

When personal information is no longer reasonably required, we may securely destroy, delete, anonymize, or archive it as appropriate.

Some technology, analytics, email, payment, cloud-storage, or business software providers may store or process information outside British Columbia or outside Canada.

When information is stored or processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

Accessing Your Personal Information

Subject to applicable law, you may request access to personal information Blue Wrench Auto holds about you.

We may ask you to provide information necessary to verify your identity before responding to an access request.

Access may be limited where permitted or required by law, including where information:

• Contains personal information about another individual
• Is protected by legal privilege
• Cannot legally be disclosed
• Cannot reasonably be separated from other protected information

Correcting Your Personal Information

You may contact Blue Wrench Auto if you believe personal information we hold about you is inaccurate or incomplete.

Where appropriate, we will make reasonable efforts to correct information used in connection with our business operations.

Privacy Breaches

If Blue Wrench Auto becomes aware of a privacy or security incident involving personal information, we will take reasonable steps to investigate the incident, contain the issue, reduce potential harm, and take appropriate corrective action.

Where notification is required by applicable law, we will take the appropriate steps to notify affected individuals or relevant authorities.

Children’s Privacy

The Blue Wrench Auto website and automotive services are intended for general customer and business use.

We do not knowingly collect personal information from children except where appropriate consent has been provided or where collection is otherwise permitted by law.

Privacy Questions and Complaints

If you have a question, concern, access request, correction request, or complaint regarding how Blue Wrench Auto handles personal information, please contact us using the information below.

We will make reasonable efforts to review and respond to privacy concerns.

Individuals in British Columbia may also have rights under the Personal Information Protection Act and may contact the Office of the Information and Privacy Commissioner for British Columbia regarding privacy concerns.

Changes to This Privacy Policy

Blue Wrench Auto may update this Privacy Policy from time to time to reflect changes to:

• Our website
• Automotive services
• Business practices
• Technology
• Service providers
• Privacy requirements
• Applicable laws

Updates will be posted on this page and the effective date will be revised where appropriate.

Contact Information

For questions about this Privacy Policy or how Blue Wrench Auto handles personal information, please contact:

Blue Wrench Auto
7157 Honeyman St Unit 17, Delta, B.C. V4G 1E2
Phone: 236 706 9919
Email: info@bluewrenchauto.com
Website: www.bluewrenchauto.com